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Order Support

New Orders

You may send a new order in one of the following ways:

1)  Please note we do not accept orders by phone. 

2)  Place your order directly on our website

3)  Email your Purchase Order to order@abpbio.com

4)  Fax your Purchase Order to 301-965-8269

5) If you do not have a PO and will pay using a credit card, please email order@abpbio.com. Please be sure to include your billing and shipping addresses, catalog numbers and/or quote number (if applicable), reference number and your contact information. Our customer service team will call to obtain the credit card information.


The following information must be included on each order:

  •  Purchase order number and/or credit card details (VISA or MasterCard only)
  •  Product catalog number(s)
  •  Billing and Shipping Address


You will receive a separate Sales Order Confirmation indicating delivery time(s) within 24 hours of submitting your order.  Note: the delivery times provided are estimates only and cannot be guaranteed. Any changes or cancellation must be made by 5 p.m. EST on the day the order is placed. Changes or cancellation after this time may incur a cancellation fee or full payment of the Product depending upon the production status.

Order Status

To request order status, please contact us by email order@abpbio.com. You must have the catalog# and/or Sales Order No. available.


To request a W-9, Vendor Application, copy of a Sales Order or Invoice, or any other accounting-related inquiries, please contact us by email order@abpbio.com.